Left-handed or right, you can work comfortably all day long with this ambidextrous mouse. You’re in control with smooth, responsive optical tracking that moves the cursor just where you want it. This plug-and-play mouse is simple to set up—you just plug it in to your USB and get back to business. This page contains the list of download links for GCC USB devices. To download the proper driver you should find the your device name and click the download link. If you could not find the exact driver for your hardware device or you aren't sure which driver is right one, we have a program that will detect your hardware specifications.
Greetings! I am encountering a very annoying problem with my external hard drive and have been unable to fix it myself. I hope somebody here can help me out.
The drive is an Apollo Imation M300 (Model IM300-1000) and the main PC I use it on is running Windows 7, though I also use it on my Windows 8.1 Laptop. I have some very important files on it that I really do not want to lose, as I cannot replace them. The drive has not had any issues until it was accidentally removed without first using the 'Safely Remove Hardware' option through windows. Since then, neither computer is able to recognize the drive correctly.
Upon further investigation, it is recognized as a 'universal USB Mass Storage Device' with a yellow ! icon. It gives me a Code 10 error - This device cannot start. Furthermore, it tells me that there is a problem with the driver. I have tried to reinstall the driver through the properties menu, which either fails every time or tells me that the most current driver (which it lists as coming from Microsoft) is already installed. I attempted to search online for any drivers, but was unable to find any.
It is also worth noting that when I plug the drive in, the light on the drive comes on. If I place my ear on it or very close to it, I can hear a rapid series of 'deet-deet-deet-deet-deet-deet-deet' noises that last for about 5-8 seconds after plugging it in.
So, to recap, I have tried reinstalling and disabling/enabling the drive through the Device Manager > Properties menu. I have tried reinstalling the drive via the same menu. I have also tried plugging in the cord (it is the same one the hard drive shipped with) to various USB ports on both computers to see if it would help, after the ones I normally use failed. I also tried uninstalling the device through the device manager > Properties menu, and then plugged it back in. The computer now recognizes it as a drive and as 'Apollo M300' but the device still cannot start and I cannot access any of the files or open the drive. I also tried using the 'Microsoft FixIT' tool found on the Microsoft Support site. (Here: https://support.microsoft.com/mats/hardware_device_problems) It tried to reinstall the driver and failed, repeatedly.
Any help would be greatly appreciated. If you need any more information from me, please let me know.
UPDATE:
Hello, and thank you for responding!
Yes, I have tried it on 3 computers, one with Windows 7, one with Windows 8.1, and one with Linux. The drive has the same problem on each computer.
My windows 7 computer will not recognize the drive at all, but it does show up on the Windows 8.1 computer. It is listed under My Computer, but is listed as 'unknown.'
Here is how it appears on my Windows 8.1 Computer.
http://i1119.photobucket.com/albums/k624/rebnosity/ApolloM300_zps5a2636b6.png
The drive is an Apollo Imation M300 (Model IM300-1000) and the main PC I use it on is running Windows 7, though I also use it on my Windows 8.1 Laptop. I have some very important files on it that I really do not want to lose, as I cannot replace them. The drive has not had any issues until it was accidentally removed without first using the 'Safely Remove Hardware' option through windows. Since then, neither computer is able to recognize the drive correctly.
Upon further investigation, it is recognized as a 'universal USB Mass Storage Device' with a yellow ! icon. It gives me a Code 10 error - This device cannot start. Furthermore, it tells me that there is a problem with the driver. I have tried to reinstall the driver through the properties menu, which either fails every time or tells me that the most current driver (which it lists as coming from Microsoft) is already installed. I attempted to search online for any drivers, but was unable to find any.
It is also worth noting that when I plug the drive in, the light on the drive comes on. If I place my ear on it or very close to it, I can hear a rapid series of 'deet-deet-deet-deet-deet-deet-deet' noises that last for about 5-8 seconds after plugging it in.
So, to recap, I have tried reinstalling and disabling/enabling the drive through the Device Manager > Properties menu. I have tried reinstalling the drive via the same menu. I have also tried plugging in the cord (it is the same one the hard drive shipped with) to various USB ports on both computers to see if it would help, after the ones I normally use failed. I also tried uninstalling the device through the device manager > Properties menu, and then plugged it back in. The computer now recognizes it as a drive and as 'Apollo M300' but the device still cannot start and I cannot access any of the files or open the drive. I also tried using the 'Microsoft FixIT' tool found on the Microsoft Support site. (Here: https://support.microsoft.com/mats/hardware_device_problems) It tried to reinstall the driver and failed, repeatedly.
Any help would be greatly appreciated. If you need any more information from me, please let me know.
UPDATE:
Hello, and thank you for responding!
Yes, I have tried it on 3 computers, one with Windows 7, one with Windows 8.1, and one with Linux. The drive has the same problem on each computer.
My windows 7 computer will not recognize the drive at all, but it does show up on the Windows 8.1 computer. It is listed under My Computer, but is listed as 'unknown.'
Here is how it appears on my Windows 8.1 Computer.
http://i1119.photobucket.com/albums/k624/rebnosity/ApolloM300_zps5a2636b6.png
by Imation Corp.
The best way to fix your PC to run at peak performance is to update your drivers. If your system is slow, unresponsive or crashes often, the problem may be with your drivers. Sometimes, after upgrading to a newer operating system such as Windows 10, problems can occur because your current driver may only work with an older version of Windows. To download and update your drivers, follow the instructions below.
Find Imation Device Drivers by Model Name or Number
Find Imation Device Drivers by Category
How to Update Device Drivers Quickly & Easily
Tech Tip: Updating drivers manually requires some computer skills and patience. A faster and easier option is to use the Driver Update Utility for Imation to scan your system for free. The utility tells you which specific drivers are out-of-date for all of your devices.
Step 1 - Download Your Driver
To get the latest driver, including Windows 10 drivers, you can choose from a list of most popular Imation downloads. Click the download button next to the matching model name. After you complete your download, move on to Step 2.
![Expert Expert](/uploads/1/2/5/8/125836461/955218793.jpg)
If your driver is not listed and you know the model name or number of your Imation device, you can use it to search our driver archive for your Imation device model. Simply type the model name and/or number into the search box and click the Search button. You may see different versions in the results. Choose the best match for your PC and operating system.
If you don’t know the model name or number, you can start to narrow your search down by choosing which category of Imation device you have (such as Printer, Scanner, Video, Network, etc.). Start by selecting the correct category from our list of Imation Device Drivers by Category.
Need more help finding the right driver? You can request a driver and we will find it for you. We employ a team from around the world. They add hundreds of new drivers to our site every day.
Tech Tip: If you are having trouble deciding which is the right driver, try the Driver Update Utility for Imation. It is a software utility that will find the right driver for you - automatically.
Step 2 - Install Your Driver
After you download your new driver, then you have to install it. To install a driver in Windows, you will need to use a built-in utility called Device Manager. It allows you to see all of the devices recognized by your system, and the drivers associated with them.
How to Open Device Manager
- In Windows 8.1 & Windows 10, right-click the Start menu and select Device Manager
- In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose 'All Apps' -> swipe or scroll right and choose 'Control Panel' (under Windows System section) -> Hardware and Sound -> Device Manager
- In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager
- In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager
- In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button
How to Install drivers using Device Manager
- Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.
- Select the Driver tab.
- Click the Update Driver button and follow the instructions.
In most cases, you will need to reboot your computer in order for the driver update to take effect.
Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow.
If you are having trouble installing your driver, you should use the Driver Update Utility for Imation. It is a software utility that automatically finds, downloads and installs the right driver for your system. You can even backup your drivers before making any changes, and revert back in case there were any problems.
Try it now to safely update all of your drivers in just a few clicks. Once you download and run the utiliy, it will scan for out-of-date or missing drivers:
When the scan is complete, the driver update utility will display a results page showing which drivers are missing or out-of-date. You can update individual drivers, or all of the necessary drivers with one click.
For more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type.